Free Shipping on US orders above $250
Shipping & Returns
Store Pick Up Orders (SPUs)
CCONNECT360 LLC orders can be sent to any designated pick up location( World wide) for pick up. Store Pick Up Orders should be collected within 3-14 business days of the order reaching the store. Please note: for store pick up orders, payment must be made up front before collection.
Please choose MPESA for Kenya/ PayPal / Card Payment for international when checking out.
Payment on Delivery
We don’t offer payment on delivery for all items on our online shop.
Shipping
Estimated number of days within which you will receive your CCONNECT360 LLC orders are listed in the table below. These timelines include processing and in-transit time for your order.
|
Location |
Timelines |
Cost |
|
Nairobi |
3-5 business days |
Kshs 300 |
|
Kenya |
5-7 business days |
Kshs 500 |
|
Africa |
7-10 business days |
Varies by country |
|
International |
10-14 business days |
Varies by country |
Returns
CCONNECT360 LLC promises you 100% satisfaction on purchases from our site. We offer a 14-day return Policy that is applicable from the date you receive the order. If you are not satisfied with the item when you receive it then you can return or exchange it. However, items marked as ‘No returns on this item’ once purchased cannot be returned.
Returns terms and conditions.
- Items must not be defective.
- Items must have original tags.
- Items should not have been worn and must have no stains or body odour.
- An original receipt must accompany items.
- Items shall be returned to our address below the website footer.
- The customer will cover the cost of returning the item/s in full.
Refunds
Refunds will be done only through the original mode of payment (orders paid by cash will be refunded through Mpesa). The refunded amount will include 100% the value of the item but will not include any shipping or packaging fees. Refunds are processed within 7 to 14 days of the returned items being received and accepted by CCONNECT360 LLC .
Exchanges
CCONNECT360 LLC allows exchanges for items that are in their original state of packing as highlighted on the return policy.
A customer is allowed a maximum of one exchanges per order after which they will be asked to place an entirely new order. The customer will cover the cost of sending the item back to CCONNECT360 LLC in full while CCONNECT360 LLC will cover the cost of sending to the client after exchanging.
